Frequently Asked Questions
CAN A PERSON WITH A DISABILITY ATTEND YOUR COURSES?
A person with a disability can attend our courses. If the person is unable to kneel down on the floor to perform compressions and breaths for two minutes of uninterrupted CPR, the student can only be issued with a statement of attendance – not a statement of attainment.
WHAT ARE THE PHYSICAL REQUIREMENTS OF CPR TRAINING?
Students are required to complete 2 minutes of uninterrupted CPR Practical on a manikin during training. This must be completed at floor level and students will need to demonstrate correct technique as taught by a trainer.
CAN I HAVE A FIRST AID COURSE CONDUCTED AT MY WORKPLACE?
Yes, we can provide training at your workplace subject to the participation numbers and suitability of your training area. Please contact the office to discuss this further.
WHAT LOCATIONS ARE AVAILABLE?
We have three locations where we hold our public courses. Choose between the Tingalpa Hotel (Tingalpa), Brothers Leagues Club (Raceview, Ipswich), and our new venue at the Morayfield Sport and Events Centre. All our upcoming dates can be found in the “Course Calendar” tab.
Alternatively, if you have a group of people, we can come to you!
ARE FIRST AID ACTION COURSES NATIONALLY RECOGNISED?
Yes! First Aid Action is a Registered Training Organisation (RTO 31668). All our courses are Nationally Recognised and workplace approved. Following successful completion of all assessments, participants will be issued a Statement of Attainment showing the units they have achieved.
WHAT IF I AM LATE OR NEED TO LEAVE EARLY?
We understand sometimes that there can be unavoidable delays in your travel time due to traffic or other unforeseeable circumstances. We do need you to arrive on time to ensure you will not miss any course content. It would be greatly appreciated if you could contact the office or the trainer if you fear you may be late.
Unfortunately, there is not availability to leave training early and still receive a certificate. All assessment items and content must be completed to be found competent. Certificates cannot be issued if competency is not achieved.
HOW LONG DOES IT TAKE TO COMPLETE A FIRST AID COURSE?
Traditionally first aid courses have been delivered over two full days. Here at First Aid Action, you can complete your full first aid training in just 5-6 hours (depending on class size) following the completion of some online theory prior to your face-to-face session!
ARE YOUR COURSES THE SAME AS ST JOHN AND RED CROSS?
Yes, our courses are nationally accredited and meet all national standards. We run up-to-date courses for all training and would be happy to answer any questions about the content covered in the course should you need any further information.
DOES CPR NEED TO BE RENEWED ANNUALLY?
The Australian Resuscitation Council recommends that you update HLTAID009 Provide cardiopulmonary resuscitation every 12 months.
HOW CAN I RENEW MY FIRST AID CERTIFICATION?
To renew your first aid or CPR certificate, simply email us on firstname.lastname@example.org
HOW LONG IS MY CERTIFICATE VALID FOR?
Please see below for the renewal/validity period of each course.
HLTAID009 Provide Cardiopulmonary Resuscitation – 12 months
HLTAID010 Provide Basic Emergency Life Support – 3 years
HLTAID011 Provide First Aid – 3 years
HLTAID012 Provide First Aid in an Education and Care Setting – 3 years
IS CARDIOPULMONARY RESUSCITATION (CPR) INCLUDED IN HLTAID011 PROVIDE FIRST AID?
Yes, CPR is included in the HLTAID011 Provide first aid.
WHAT IF I HAVE LEARNING DIFFICULTIES?
If you have any special needs, (including those related to language, literacy, or numeracy) a relevant disability, or other concern, you should inform us when you book so that appropriate assistance can be arranged.
WHAT IS A USI AND DO I NEED ONE?
All students enrolling in nationally recognised training in Australia need to obtain a Unique Student Identifier (USI). A USI is an exclusive 10-digit number consisting of letters and numbers that will be used to link a student’s account to all of their training records. It means an individual’s nationally recognised training and qualifications gained anywhere in Australia, from different training organisations, will be kept all together.
To create your own USI or read more about it to, go to: www.usi.gov.au.
WHAT IS THE YOUNGEST AGE YOU CAN ATTEND A FIRST AID COURSE?
For all accredited training with First Aid Action, students must be 14 years of age with written parent or guardian consent. Students under the age of 14 may complete non-accredited training with a parent or guardian present at the time of training and for the duration of the non-accredited course.
CAN I BRING MY CHILD TO TRAINING?
Unfortunately, we do not have the facilities available to allow you to bring children to training. This includes babies in strollers. Please see the above regarding age requirements for children to complete training. If you are a breast-feeding mum, we are happy to provide an area for you to feed if the baby can be brought into you during the breaks. Please let the trainer know if this is the case.
ARE THERE ASSESSMENTS OR EXAMS TO COMPLETE ON THE DAY?
Yes. First Aid Action training courses include both practical and written assessment. All the written assessment is completed online before the course date. On the training date – the practical assessment is completed.
If you have any literacy, reading, or language concerns please let our friendly admin team know and we can make other arrangements for you.
WHEN WILL I RECEIVE MY CERTIFICATE?
In most cases, your certificate will be issued electronically within the next week. Our admin team only work part time and will get to your courses ASAP.
WHAT EXPERIENCE DOES THE FIRST AID ACTION TRAINERS HAVE?
All of our training team have industry experience and a background as paramedics and emergency medical technicians. Trainers have many years of practical experience in the relevant fields and apply this experience and knowledge to your training course.
WHAT IS A REGISTERED TRAINING ORGANISATION?
A registered training organisation, in Australia, is an organisation providing Vocational Education and Training to students, resulting in qualifications or statements of attainment that are recognised and accepted by industry and other educational institutions throughout Australia.
WHAT IS FIRST AID ACTION’S REGISTRATION DETAILS?
First Aid Action – RTO Code 31668
The trustee for The Charles Trading Trust, trading as Frist Aid Action ABN 15 075 473 106
I HAVE LOST MY CERTIFICATE – HOW DO I GET A COPY?
Please call the office and we will be happy to email you a PDF copy of your A4 certificate.