No Show Policy

In order to provide our customers with the best possible service, First Aid Action runs Public Course dates regularly at various locations. Unfortunately, there have been an alarming amount of people booked in but not showing up to the course. This greatly affects the service and cost of the training we are able to provide.

No-shows, late-comers and late cancellations impact greatly on our ability to provide a high quality service, by taking away an available spot for others, or by interrupting the smooth running of the course.

Please provide us with at least 24 hours notice if you need to reschedule your booking (either email or phone call/text to Luella). Where possible, we will try to reschedule you to the next earliest convenient appointment, so as to avoid delays.

If your staff do not show up for training, a No Show Fee will be charged. Consideration will be given for unavoidable circumstances.

No Show Fee for CPR and Low Voltage Course $40

No Show Fee for Provide First Aid Course $60

No Show Fee for HLTAID004 Course $75 (includes cost of manual)

 

We thank you for your support in this matter.